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Forum: Support   Thread: problem with pro-account.

  1. 21-02-2017  #1

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    problem with pro-account.

    hi,

    I have a paid subscription, last paid 30.01, and next payment scheduled for february 25th, according to paypal.
    Why is the system telling me I need credits all of a sudden?



    Lasse
    Last edited by Thr33; 26-02-2017 at 02:12.

  2. 21-02-2017  #2

    ...envied by many

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    Your PRO account records show your subscription was dates: 09-01-2017 to 20-02-2017


    Manchester UK 2005-2007 Magaluf ES 2006 - 2007 ​Blackpool UK 2009 Manchester UK 2010-2017

  3. 21-02-2017  #3

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    Click image for larger version. 

Name:	paypal.jpg 
Views:	17 
Size:	11.6 KB 
ID:	455

    sounds strange, please check the image which is a screenshot from paypal.


    Lasse.

  4. 21-02-2017  #4

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    The image is too small and low resolution. What is your PayPal email address?


    Manchester UK 2005-2007 Magaluf ES 2006 - 2007 ​Blackpool UK 2009 Manchester UK 2010-2017

  5. 22-02-2017  #5

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    Hi,

    My Paypal address is lasse.danielsen@lyse.net.

    If you send me your e-mail,I can send the image to you. It's now low-res, it's the upload that reduces it.

    lasse

  6. 25-02-2017  #6

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    Any more info on this?

  7. 26-02-2017  #7

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    We have resolved this issue and reactivated your subscription. Unfortunately we had to cancel the recurring subscription. If you wish to continue with your subscription afterwards please repurchase from our upgrade menu.


    Manchester UK 2005-2007 Magaluf ES 2006 - 2007 ​Blackpool UK 2009 Manchester UK 2010-2017

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